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How to stay safe online

Your online safety is important to Woolworths and we are committed to constantly improving our customers' online security.

If you've experienced any cyber bullying and/or abuse, image-based abuse or material that promotes, incites, instructs or depicts illegal, offensive or abhorrent behaviour, please report it to the eSafety Commissioner at https://www.esafety.gov.au/report.

The eSafety Commissioner is Australia's independent regulator for online safety. Their purpose is to help safeguard all Australians from online harms and to promote safer, more positive online experiences. The regulator is responsible for identifying and removing illegal online content, tackling online abuse and providing a complaints service to raise online safety concerns.

Alternatively, if you wish to contact Woolworths, please use our chat function.

 

Set up parental controls and content filters

The eSafety Commissioner is where you can find valuable information relating to parental controls guidance, tips and resources.

Parental controls often include a content filter. Content filters are a good way to limit or block children from seeing online content you don't want them to see, including sexually explicit content, extreme crime and violence, drug related material and more. In Australia, these are classified as illegal and restricted content. You can read more about illegal and restricted content on the eSafety Commissioner's website.

Parental controls exist in various places and it is important to ensure children are protected by following some basic guidelines;

  • monitor what children are doing online;
  • set rules and limits about using social media;
  • limit access to websites and content;
  • set limits on screen time; and
  • use up to date filters and software to ensure children's safety.

Many devices, like your computer or phone, will have built-in parental controls. Others are available as third-party software or in certain apps and services, like streaming services, social media or search engines. If you’re paying for third-party security software, you can check the app that comes with it to see if parental controls are included. 

You could also consider setting up a Child or Restricted account/profile. These types of accounts typically have default safety settings applied.

If the parental controls you're using don't include a content filter or you would like other options, please refer to the list of content filters accredited by the Family Friendly Filter Program on the Communications Alliance website.

Please be aware that some gaming devices may have functionality that allows end users to freely browse the internet. Please refer to the gaming device’s packaging and / or the manufacturers website to find out if your gaming device has this functionality.

There may be other tools, features and/or settings available to help manage a child’s access to inappropriate content when using online devices. We encourage you to refer to the device’s packaging and/or the manufacturer’s website to find out more.

You also have the right to complain to a content provider. To raise a complaint with the eSafety Commissioner (including where a complaint to a content provider is unresolved), please visit https://www.esafety.gov.au/industry/codes/complaints.